Problems logging in

Trouble signing in or stuck on a loading page?

Nina avatar
Written by Nina
Updated over a week ago

Below are some issues that could happen when you try to login:

A) I did not receive the login code email

Did you sign up with a different email? Please also check your junk mail as sometimes the codes start going there. Even if you have been receiving the code in your inbox for years, an email provider might send it to spam. To prevent this, add as a contact to your email account to mark it as a trusted sender.

B) Page is not loading or redirects back to the login screen

In a hurry? Try a different browser or an incognito window, a different browser or your phone.

This may happen if you left your tab open overnight while we deployed updates to the application.

To fix the loading issue, go to the PaycheckCity page and do a hard refresh (Windows: Ctrl + F5; Mac: Command + Shift + R).

If that doesn't work, you'll need to clear your browser cache.

Please follow these instructions on how to clear the cache for your browser:


If you've tried all of the above and are still having problems, please reach out to us through chat.

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