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Email with pay stub is not sending
Email with pay stub is not sending

Employees are not receiving emails

Updated over 2 weeks ago

When you finish running a payroll, you can click the Email employees button to send a copy of the Payroll Earnings record to the employees in the payroll. You will be CC'd to each email sent, as a confirmation.

Not receiving the emails?

To diagnose this issue, please try the following steps:

  • Check your junk inbox

  • Go to Employees, check your employee's profiles have the Email field filled out correctly, then click Save:

  • Go to App Settings, check that your email is set correctly for Primary email.
    ​If you're trying to send results from Calculation History, also check that "Send calculator results to" is set to "primary and employee emails"

  • After checking all these settings: find the payroll in Payroll History and try clicking the Email employees button again. Give it a few moments then refresh your inbox and search for "paycheckcity":

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