Subscription Information
Learn more about your subscription with PaycheckCity Payroll including information regarding your payment, renewal and canceling.
Written by Lexi Atkinson
Updated over a week ago

Renewing your Subscription

When will my subscription renew?

PaycheckCity Payroll is set up to auto-renew on your annual renewal date. You can find your renewal date by navigating to the main menu of PaycheckCity Payroll, and selecting your name, and clicking on "Account Settings." Your renewal date is listed under "Subscription" on the Account Settings page.

How do I cancel my subscription?

To cancel your subscription, first navigate to the profile in the top right corner of the application. Select your account name and then "Account Settings." In your Account Settings, select the "Deactivate" option. Select "Deactivate account" and a pop-up window will appear. In the pop-up select "Yes, deactivate my account."

Once you have canceled your subscription, you will no longer be able to run calculations, create profiles, companies, deductions, and deduction sets, or create and save reports. However, you will still have access to your history and will be able to log into your PaycheckCity Payroll account to view your history.

Before canceling, please note that your initial payment will not be refunded.

Can I get a refund?

At this time, PaycheckCity is not offering refunds for canceled subscriptions.

Customers who are not satisfied with PaycheckCity Payroll can cancel in their Account Details section at any time within their 14 day trial and their credit cards will not be charged. After the 14 day trial your initial payment will not be refunded.

Payment Information

Is PaycheckCity Payroll's credit card processing secure?

PaycheckCity Payroll's credit card processing is PCI DSS compliant and is powered by Stripe. PaycheckCity does not have access to your credit card data during your transaction, nor do we store your credit card details. Our PCI compliance is validated annually with an SAQ A provided by the PCI Security Standards Council.

How do I change my credit card?

You can find change your credit card by navigating to the main menu of PaycheckCity Payroll, selecting your name, and clicking "Account Settings." To change your credit card, click the "Payment" button at the top of the Account Settings page. Enter your new credit card information, and click "Update payment."

What should I do if my payment is declined?

There are a number of reasons why a credit card may be declined:

  • Your bank declines the payment based on your spending habits, account balance, or card information like the expiration date and CVC.

  • Your payment is blocked because it was identified as high-risk.

Double check that you entered your credit card details correctly (card number, expiration month and year and CVC) and also that all of the details on the payment form are filled out. If your card is still declined, try a new card or contact your credit card company by calling the customer service number on the back of your card.

What types of payment do you accept?

PaycheckCity Payroll accepts almost all credit and debit cards, including Visa, MasterCard, American Express, JCB, Discover, and Diners Club cards. PaycheckCity does not accept payments in foreign currencies.

Can I get an invoice instead of paying with a credit card?

Currently, PaycheckCity only accepts payment in the form of a credit card.

Can I pay with a check?

Currently, PaycheckCity only accepts payment in the form of a credit card.

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